Customer Service Representative

About the Position

This is an ideal opportunity for a performance driven person with enthusiasm and initiative to get involved within the business and provide support within the organisation. We are currently seeking for another two to four excellent full-time Customer Service Representative for our Kensington office. This will be the great opportunity to join and support our close knit mid-size team and be involved in the exciting fast growing sector in Australia

Fantastic opportunity like this is for someone looking to start their career in e-commerce. Fresh graduates in any field of study are welcome.

 

You’ll be involve but not limited with the following:

  • Being first point of contact for reception inquiries via telephone
  • Managing inbound customer inquiries regarding orders and products via phone and email
  • Helping customers when assistance is required with follow up from start to finish
  • Making courier inquiries if parcels are lost in transit and etc.
  • Problem-solving including offer resolution for complaints or warranty claims

 

You must have:

  • A Bachelor degree in any disciplines
  • Strong work ethic and a great attitude to learn
  • Enjoy following process and solving problems
  • Strong attention to detail
  • Good computer knowledge and typing skill
  • Be a team player but work autonomously when required

 

Not necessary but will gain advantage if you have:

  • Willingness to learn and desire to progress with the company
  • Basic understanding of supply chain and Australian e-commerce retail market

 

Your benefit:

  • Opportunity to work in a fast growing company with competitive remuneration
  • Full, ongoing on-the-job training
  • Generous staff purchase for more than 6000 types of household products
  • Gain exposure to all aspects for online retail
  • Future opportunities to progress within a rapidly growing company

 

Job Details:

  • Full time permanent job with competitive annually salary package.
  • 3 months probation
  • Work day is Monday until Friday
  • Work hours 9:00am – 5:30pm
  • Work in a team of 6 and more

 

**No Experience required and full hands on training will be provided

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