Spare Parts, Product Return and Testing Analyst

Role Purpose

To provide an exceptional level of service to customers as well as internal stakeholders relating to all New Aim products. You will assist them in understanding our products and identify solutions to fit their needs. This will also include but not limited to – Sending spare parts, keeping inventory of spare parts; Accepting, logging and restocking returned goods; Testing returned goods whilst continuing to achieve customer satisfaction levels.


Your role will involves

  • Replying to emails and updating tickets in timely manner
  • Replying to internal queries in timely manner via instant messaging
  • Sending out spare parts to customers
  • Keeping inventory / Updating spare parts list
  • Requesting for spare parts when required
  • Receiving and restocking new spare parts received
  • Checking tickets for batch issues or too many issues related to same SKU
  • Preparing reports related to spare parts
  • Learning attitude towards new and existing products
  • Comply with all company procedures and policies including OH&S
  • Proactively contribute to the ongoing development of departmental processes and policies
  • Other miscellaneous tasks as assigned by Manager
  • Keeping spare parts and returns area neat, clean and tidy


Key Performance Indicators

  • Spare parts tickets and return cages cleared on a daily basis
  • Spare parts inventory updated on regular (1-2 days) basis
  • Reporting of batch issues
  • Spare parts and returns area kept clear and tidy


Your benefit

  • Opportunity to work in a fast growing company with competitive remuneration
  • Full, ongoing on-the-jobĀ training
  • Generous staff purchase for more than 2000 types of household products
  • Gain exposure to all aspects forĀ online retail
  • Future opportunities to progress within a rapidly growing company


Job details

  • Full time permanent job with annually salary package.
  • Work day is Monday until Friday
  • Work hours 8:00am – 4:30pm
  • Work in a team of 4
  • 3 months probation


**This is a fantastic opportunity for someone looking for a change or starting their career. If you think you are the right candidate, please press apply to submit your resume, we want to hear from you!

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