About the Position
This is an ideal opportunity for a performance driven person with enthusiasm and initiative to get involved within the business and provide support within the organisation. We are currently seeking for another two to four excellent full-time Customer Service Representative for our Kensington office. This will be the great opportunity to join and support our close knit mid-size team and be involved in the exciting fast growing sector in Australia
Fantastic opportunity like this is for someone looking to start their career in e-commerce. Fresh graduates in any field of study are welcome.
You’ll be involve but not limited with the following:
- Being first point of contact for reception inquiries via telephone
- Managing inbound customer inquiries regarding orders and products via phone and email
- Helping customers when assistance is required with follow up from start to finish
- Making courier inquiries if parcels are lost in transit and etc.
- Problem-solving including offer resolution for complaints or warranty claims
You must have:
- A Bachelor degree in any disciplines
- Strong work ethic and a great attitude to learn
- Enjoy following process and solving problems
- Strong attention to detail
- Good computer knowledge and typing skill
- Be a team player but work autonomously when required
Not necessary but will gain advantage if you have:
- Willingness to learn and desire to progress with the company
- Basic understanding of supply chain and Australian e-commerce retail market
- Opportunity to work in a fast growing company with competitive remuneration
- Full, ongoing on-the-job training
- Generous staff purchase for more than 6000 types of household products
- Gain exposure to all aspects for online retail
- Future opportunities to progress within a rapidly growing company
- Full time permanent job with competitive annually salary package.
- 3 months probation
- Work day is Monday until Friday
- Work hours 9:00am – 5:30pm
- Work in a team of 6 and more
**No Experience required and full hands on training will be provided
This is a fantastic opportunity for someone looking for a change or starting their career. If you think you are the right candidate, please apply with confidence by clicking the “contact us” sticky tab on the right side from homepage to express your interest.
We like to hear from you and note that only successful candidate will be contacted.
Click to Apply